Privacy policy
Privacy Policy
Last updated: 29 September 2026
GRIPP IT operates this online store and website. GRIPP IT is operated by Andrea Felcser – Sole Proprietor, based in Austria, and provides products to customers in Australia.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit grippit.net, purchase from us, contact us, or otherwise use our website and services.
Our store is hosted by Shopify, which provides the e-commerce platform used to operate our online store.
Personal Information We Collect
Depending on how you interact with our website, we may collect or process:
- Contact information, such as your name, email address, phone number, billing address and shipping address.
- Order and transaction information, including products viewed, added to your cart or purchased, and information relating to returns, refunds or exchanges.
- Payment information required to process your transaction. Payments are processed through our payment providers and e-commerce platform.
- Account information, where you choose to create or use a customer account.
- Communications you send to us, including customer service enquiries.
- Device and technical information, such as your IP address, browser, device information and network information.
- Website usage information, including how you interact with and navigate our website.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, contact us, create an account or otherwise provide information to us;
- automatically when you use our website, including through cookies and similar technologies;
- from service providers that help us operate our online store, process payments, fulfil orders, provide analytics or deliver other services; and
- from advertising, marketing and other business partners where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- process payments;
- arrange delivery and provide order information;
- manage returns, refunds and customer service enquiries;
- operate, maintain and improve our website and services;
- detect and prevent fraud, misuse and security incidents;
- communicate with you about your orders or enquiries;
- provide marketing and advertising where permitted by law and according to your communication preferences; and
- comply with applicable legal and regulatory obligations.
Cookies, Analytics and Advertising
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the store, measure performance and support advertising and marketing activities.
Where required by applicable law, consent will be obtained before non-essential cookies or similar technologies are used.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
- Shopify, which hosts and supports our online store;
- payment processors and payment service providers;
- shipping, fulfilment and logistics providers;
- technology, hosting, analytics and customer service providers;
- advertising and marketing service providers where applicable;
- professional advisers where reasonably necessary; and
- government authorities or other parties where disclosure is required or authorised by law.
We do not disclose personal information for purposes unrelated to operating and promoting our business unless permitted or required by applicable law.
Shopify
Our online store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its service providers in order to provide and improve the e-commerce services used by GRIPP IT.
For more information about Shopify's handling of personal information, please visit the Shopify Consumer Privacy Policy.
International Data Transfers
GRIPP IT is operated from Austria and sells to customers in Australia. Some of the service providers used to operate our online store, process transactions, provide technology services, fulfil orders, analyse website activity or support advertising may process or store personal information outside Australia.
Because our service providers may use infrastructure and subprocessors in different countries, the countries in which information is processed may vary. Where applicable, we take reasonable steps to use service providers that maintain appropriate privacy and security protections and to comply with applicable requirements relating to international transfers of personal information.
Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
Your Privacy Rights
Depending on the laws that apply to you, you may have rights relating to your personal information, including the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.
You may also have additional rights under applicable privacy laws.
To make a privacy request, contact us at info@grippit.net. We may need to verify your identity before completing certain requests.
Marketing Communications
If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send non-promotional communications relating to your orders, transactions or customer service enquiries.
Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@grippit.net.
Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us at info@grippit.net. We will review your enquiry and respond within a reasonable timeframe.
Depending on your location and the applicable law, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.
The current version will be published on this page and the “Last updated” date will be revised when appropriate.
Contact Us
For questions, privacy requests or complaints relating to this Privacy Policy, please contact:
GRIPP IT
Operated by Andrea Felcser – Sole Proprietor
Kasernenstraße 7A/8
7000 Eisenstadt, Burgenland
Austria
VAT Number: ATU80541102
Email: info@grippit.net